Redefining the customer engagement by a chatbot
A chat bot is a machine that can communicate with humans via voice or text. In fact, many of us are already conversing with bots on this day. We send a request as users, and the bot virtually assists us by identifying our request. They help us retrieve the information. A chatbot is a service that we interact with through a chat interface and is powered by rules and artificial intelligence. A chatbot's services could range from functional to entertaining, and it could live in any major chat product, such as Facebook Messenger. Why use a chatbot? Because there is so much information available online in this day and age, it is extremely difficult to find the relevant data. Previously, if we needed information, we would call a call centre. In the back end, the Tele caller would refer us to Google or a website to answer our question. People nowadays do not want to call a call centre; instead, they prefer to use some other new technology to obtain information. Artificial intelligence...